Introduction
Welcome to CPC Solution Pte Ltd (www.copierpc.com.sg). This Policy Page outlines our terms, privacy policies, return procedures, and general customer service guidelines. By accessing our website and using our services, you agree to adhere to the policies detailed below.
- Privacy Policy
Data Collection
We collect personal information, including but not limited to:
- Contact Information: Names, email addresses, phone numbers.
- Payment Information: Credit/debit card details, bank transfer details.
- Order Information: Purchase history, preferences.
- Technical Information: IP addresses, browser types, and cookies for website analytics.
Use of Information
Your data is utilized for:
- Order Processing: Ensuring accurate and efficient delivery of goods and services.
- Customer Support: Resolving issues, answering queries, and providing updates.
- Marketing: Sending promotional emails, newsletters, and special offers (with your consent).
- Improvement: Enhancing website functionality and user experience.
Data Security
- Encryption: All sensitive data is encrypted using SSL technology.
- Restricted Access: Only authorized personnel have access to personal information.
- Regular Audits: We perform routine checks to ensure compliance with data protection laws.
- Third-Party Services: We ensure any third-party service providers adhere to strict data confidentiality agreements.
- Terms and Conditions
Product Availability
- Products are listed based on current stock levels. Availability may vary without prior notice.
- In cases of backorders, we will inform customers and provide options such as a refund or replacement product.
Payment Terms
- We accept major payment methods, including Visa, Mastercard, and PayNow.
- All payments must be completed in Singapore dollars (SGD).
- An electronic receipt will be sent upon successful payment.
Delivery
- Processing Time: Orders are prepared for shipment within 1-3 business days.
- Delivery Options: Customers can choose standard or express shipping at checkout.
- Tracking: A tracking number will be provided via email after dispatch.
- International Shipping: Additional charges may apply for deliveries outside Singapore. Customers are responsible for any customs duties or taxes.
Warranty
- Products come with a manufacturer’s warranty, typically lasting 6-12 months.
- Warranty claims require proof of purchase and may involve an inspection process.
- Return & Refund Policy
Eligibility
Returns and exchanges are valid if:
- The product is in its original, unopened packaging.
- It is returned within 14 days of delivery.
- Proof of purchase is provided.
Process
- Initiation: Contact our support team at info@copierpc.com.sg.
- Approval: Once the request is reviewed and approved, shipping instructions will be provided.
- Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds will be processed via the original payment method within 7-10 business days after we receive and inspect the item.
Exclusions
- Personalized, customized, or clearance sale items.
- Items damaged due to misuse or unauthorized repairs.
- Customer Support
For inquiries, complaints, or assistance, contact us:
- Email: info@copierpc.com.sg
- Phone: +65-65279124
- Operating Hours: Monday to Friday, 8.30 AM – 5.30 PM (excluding public holidays).
- Live Chat: Available on WhatsApp during operating hours.
Escalation
For unresolved issues, customers may escalate their concerns by emailing info@copierpc.com.sg. Responses are typically provided within 2 business days.
- Changes to Policies
CPC Solution reserves the right to update or modify these policies at any time. Major changes will be communicated via email or website announcements. Customers are encouraged to review this page periodically for updates.
Thank you for choosing CPC Solution. We are committed to providing you with exceptional service and quality products.